Last Updated: June 2026

1. Introduction

At The Ambassador Consulting, we are committed to providing high-quality consulting, advisory, executive training, research, and multilingual communication services.

This Refund and Cancellation Policy explains the conditions under which clients may request the cancellation of a service, reschedule an appointment or programme, or request a refund.

This policy applies to services purchased or booked through our website or directly with The Ambassador Consulting, subject to the terms of the applicable service agreement and applicable law.

2. Cancellation Requests

Clients who wish to cancel a booking or service must submit their request in writing through our official contact channels.

Cancellation requests should include the client’s name, booking or order reference, the service concerned, and the reason for cancellation.

The applicable cancellation conditions may vary depending on the nature of the service, the stage of delivery, and the terms agreed upon at the time of purchase.

3. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis, taking into account the nature of the service, the work already performed, any costs incurred, the applicable service agreement, and applicable legal requirements.

Where a refund is approved, the amount refunded will be determined in accordance with the applicable terms and the portion of the service that has not been delivered.

4. Consulting and Advisory Services

For consulting, strategic advisory, and other professional services, cancellation and refund eligibility depends on whether the service has commenced and the extent of the work already completed.

Fees relating to work already performed, deliverables already provided, or costs already incurred may be excluded from a refund where permitted by the applicable agreement and law.

Any specific cancellation or refund terms agreed upon in a signed proposal or service agreement will apply to the relevant engagement.

5. Training Programmes, Workshops and Events

Cancellation and refund requests for executive training programmes, workshops, webinars, masterclasses, and other events are subject to the conditions communicated at registration or purchase.

Where a programme includes reserved places, preparatory work, learning materials, or third-party arrangements, these factors may be considered when assessing a refund request, subject to applicable law.

Any programme-specific cancellation deadlines or refund conditions will be communicated to participants before purchase or registration.

6. Research, Translation and Other Project-Based Services

For research, translation, document preparation, and other project-based services, refund eligibility depends on the agreed scope of work and the progress made at the time the cancellation request is received.

Work already completed and deliverables already supplied may not be refundable where permitted by the applicable agreement and law.

Any specific terms relating to deposits, milestones, revisions, or project cancellation will be governed by the relevant quotation or service agreement.

7. Rescheduling and Missed Appointments

Clients who wish to reschedule a consultation, training session, or other appointment should contact us as early as possible.

Rescheduling is subject to availability and any conditions communicated at the time of booking.

Missed appointments or late cancellation requests may be subject to the terms of the relevant booking or service agreement.

8. Cancellations by The Ambassador Consulting

If The Ambassador Consulting cancels a confirmed service or event and cannot provide an agreed alternative, clients will be informed and offered an appropriate solution, which may include rescheduling, an alternative service, or a refund for the undelivered portion, as applicable.

9. How to Request a Refund

To submit a cancellation or refund request, please contact us through the official contact details provided on our website.

Please include:

• Your full name or organisation name.

• Your booking or order reference, if applicable.

• The service or programme concerned.

• The date of purchase or booking.

• A brief explanation of your request.

We will review your request and communicate our decision and any applicable next steps.

10. Refund Processing

Approved refunds will be processed using the original payment method whenever reasonably possible, subject to the payment provider’s procedures.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

11. Exceptions and Applicable Law

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded or limited under applicable law.

Where a signed agreement or programme-specific policy establishes additional terms, those terms will apply to the extent permitted by law.

12. Contact Us

For questions about cancellations, rescheduling, or refunds, please contact The Ambassador Consulting through the Contact page on our website.

We appreciate your trust in our services and remain committed to professionalism, transparency, and fair treatment of our clients.