Introduction:
Soft skills training is training that focuses on developing skills such as communication, teamwork, and problemsolving. Other soft skills include emotional intelligence, a positive attitude, and taking the initiative
Course Objectives:
At the end of this course the participants will be able to:
- Advanced communication and negotiation skills.
- Interpersonal skills and empathy.
- Leadership and management skills.
- Entrepreneurship and initiative-taking.
- Adaptability and continuous learning skills.
- Teaching and training skills
Targeted Audience:
Managers
Communication managers
Research and development
Human resource
Curriculum
- 5 Sections
- 0 Lessons
- 20 Hours
Expand all sectionsCollapse all sections
- Unit 10 ItemsIdentify the skill desired specifically. Often we throw words around without the specificity that would make them more easily studied and improved Determine what you want the end goal to be Rely on others rather than yourself Track the items in a meaningful time frame
- Unit 20 ItemsIncreased productivity Improved customer service Increased self-confidence Increased retention rates Improved job satisfaction Increased loyalty from customers
- Unit 30 ItemsCommunication skills are almost always high on the 'essential skills' list in any job advertisement Making Decisions Self-Motivation Leadership Skills
- Unit 40 ItemsTeam-Working Skills Creativity and Problem-Solving Skills Time Management and ability to work under pressure Positive attitude
- Unit 50 ItemsSelf-assessment questionnaires Informal feedback from peers and managers Focus groups On-the-job observation Actual job performance key performance indicators KPIs
Instructor
