Introduction:
This training program is tailored for individuals seeking to elevate their communication abilities to a higher level of proficiency. Through advanced strategies and personalized feedback, participants gain the skills and confidence needed to navigate complex communication scenarios with clarity, influence, and impact.
Program Objectives:
At the end of this program, the participants will be able to:
- Identify different approaches to interpersonal relationships.
- Improve organizational communications.
- Discover different personal listening styles.
- Develop skills in building rapport with others.
- Practice and use assertiveness skills in different situations.
- Assertively say No and disagree with others.
- Enhance the ability to influence different personalities.
Targeted Audience:
Supervisors.
Senior Managers.
General managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies.
Curriculum
- 5 Sections
- 0 Lessons
- 20 Hours
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- Unit 1:0 ItemsDefining Effective Communication: Myths in Communication. Elements of Our Communication with Others. Communication Windows. Identifying Approaches to Interpersonal Relationships. Characteristics of Effective Communicators. Communicating within Teams. Organizational Communication.
- Unit 2:0 ItemsThe Art of Listening: The Personal Listening Profile. Identifying Listening Approaches. Active Listening Techniques. Effective Listening and Paraphrasing.
- Unit 3:0 ItemsUnderstanding Others Filter Systems: Internal Representational Systems. Eliciting Meta Programs. Building Rapport with Others. The Heart of Effective Persuasive Communication. Using Questions as Probes
- Unit 4:0 ItemsAssertiveness Skills: Definition of Assertiveness. The Power of Self Talk. Assertive Rights and Corresponding Responsibilities. Learning How to Say No. Feedback and Assertiveness. Ten Activities to Practice Assertive Behavior
- Unit 5:0 ItemsInfluencing Others: The secret of Influencing. What Makes an Effective Influencer. Influencing through Rapport. Sources of Individual Power. Understanding Influencing Styles. A Recipe for Successful Influencing. Influencing Different Personalities.
Instructor
